Is the program installed or being installed on a desktop, laptop, or Netbook?Ģ. Please do not re-submit because this goes to the end of the queue and only increases the backlog.īelow are some questions you should answer about the product in order to get the fastest response:ġ. Customer Service and Technical Support often experience a backlog, so you might not receive an answer for a few days. Questions submitted to Customer Service or Technical Support are answered in the order they are received. It is a place for users to share their knowledge with other users. Technical Support does not provide support for functionality ('how-to' or 'how does it work') problems.įunctionality Support ('how-to' or 'how does it work') is provided on the Encore forums.
Technical Support is for problems related to installing/uninstalling, error messages or problems that are stopping you from running the program. Customer Service does NOT provide support for either installation problems or functionality ('how-to' or 'how does it work') problems. Customer Service is for problems related to orders, exchanges, rebates and returns.
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